OwnerRez + STR Squad · The cross-functional AI command layer
Keep OwnerRez. Add the Squad.
STR Squad is the cross-functional AI command layer that sits on top of OwnerRez. OwnerRez stays your system of record for reservations, owners and accounting. The Squad puts 42 AI agents on 12 specialist teams to work across everything around it: the guest thread, the turnover, the vendor, the review and the rate. It works for one property or thousands of doors.
A 30-minute walkthrough with our team, on an operation shaped like yours.
The short answer
Does STR Squad replace OwnerRez?
No. STR Squad works on top of OwnerRez, not in place of it. You keep your OwnerRez account, owner statements, triggers and direct-booking site exactly as they are. The Squad adds an AI command layer that works across your whole operation, including the pricing, cleaning, maintenance and review work that happens outside OwnerRez.
- Keep OwnerRez as your system of record
- 42 AI agents on 12 specialist teams
- One command surface for everything
Your system of record
What OwnerRez does brilliantly
OwnerRez has been building since 2009 and has earned a loyal following, from owners with a single home to large property managers. It is a deep, flexible system of record, and the Squad is designed to make every part of it count for more.
Owner statements and owner portal
Owner statements, commission math and a separate portal login for every owner. If you manage homes for owners, OwnerRez is built for it.
Accounting depth
Payments, deposits and a QuickBooks connection keep the books tied to the bookings that created them.
Direct bookings
A website builder and a WordPress plugin turn your own site into a booking channel you control.
Channel management
Airbnb, Vrbo and Booking.com as direct partners, Google Vacation Rentals, and more channels on top.
Triggers and templates
A mature automation engine that experienced operators tune to run messaging and workflows exactly their way.
An open platform
A public API, webhooks and a long list of integrations, from door locks to accounting.
Already using Rezzy? Keep it.
Rezzy, the OwnerRez AI assistant, reads guest messages, drafts replies and turns guest requests into tasks in OwnerRez. Keep it running. The Squad works alongside it, across OwnerRez and every tool around it, from your pricing tool to your cleaners’ phones to your maintenance vendors, with twelve specialist teams and one command orchestrator deciding which signal goes where.
How it fits
A layer on top of OwnerRez, working across everything around it.
OwnerRez runs the reservation. The work that lands on you moves between people and tools: the guest thread, the cleaner’s photo, the vendor’s quote, the rate worth a second look. The Squad works across all of it.
- You getOne operation you can see and runEvery property, every signal, one command surface.
- We addSTR Squad42 AI agents · 12 specialist teams · one command orchestrator
- You already haveOwnerRezPlus the pricing, cleaning, lock and accounting tools around it. Everything stays where it is, and the Squad starts from your calendar link.
No changeover. OwnerRez keeps running exactly as it does today. Nothing to rip out, no switchover, no operations paused. Whatever you run, we meet your stack where it is: calendar-link sync that works with any PMS, and deeper connections built one PMS at a time, with you as a design partner.
What the Squad adds
One command center. A specialist for everything.
OwnerRez holds the record. The Squad works the signals: every guest message, booking change, cleaner update, review and payout goes to one command orchestrator, which routes it to the team built for it. Every team is itself a crew of specialist agents.
- Guest Messaging
- Maintenance
- Finance
- Pricing
- Benchmark
- Fraud & Risk
- Alerts
- Upsell
- Reviews
- Housekeeping
- Calendar
- Bookings
Guest Messaging
Reads each thread against the property’s own house rules and drafts the reply in your brand voice for your OK, alongside the automations you already run.
Housekeeping
Watches every turnover against the calendar, flags the ones at risk when a booking moves, and keeps your cleaner in the loop.
Maintenance
Triages the issue, matches a vendor, estimates the cost and schedules the fix, with your OK at the step that spends money.
Reviews
Collects reviews from every channel, drafts the response, and spots the pattern worth fixing before the next stay.
Pricing
Reads your PriceLabs or Beyond rates next to the calendar and flags the nights that look out of step with the market.
Finance
Rolls revenue, payouts and per-property performance up from your reservations into one view, and flags anything worth a second look.
Upsell
Offers early check-in, late checkout and extras at the moment a guest is most likely to say yes.
Alerts
Grades every incident from Critical to Info and routes it to whoever owns it. What doesn’t need you never reaches you.
Every module, one by one: see all STR Squad features.
Cross-functional, in practice
A Saturday on OwnerRez, with the Squad on top
Illustrative example
Here is what cross-functional looks like on a busy summer turnover day for a manager running 40 owner homes on OwnerRez.
- 6:57 AMMorning BriefingOvernight in one summary: two late check-ins, a leak reported at the lake house, and one holiday-weekend rate that looks low. Two items need you.
- 8:15 AMGuest Messaging + UpsellA guest asks to arrive early. The Squad checks the turnover schedule, drafts a yes in your voice and adds the early check-in offer. You approve it in one tap.
- 10:40 AMHousekeepingA same-day booking lands. Housekeeping flags the new turnover and checks the afternoon so the cleaners’ route still works.
- 1:05 PMMaintenanceThe lake house leak is a slow drip under the sink. Maintenance triages it, matches your plumber, estimates the cost and holds the dispatch for your OK.
- 4:30 PMPricingThe low holiday rate is flagged next to the calendar, with the nights around it for context. Your pricing tool stays in charge of the number.
- 7:20 PMReviewsA four-star review mentions parking. The response is drafted, and the Squad notes it is the third parking mention at that home this month.
Through all of it, OwnerRez keeps doing what it does best: the reservation, the guest record and the owner statement at month end. The Squad made sure nothing between them fell through.
Glass-box AI
It does the work. You keep the controls.
Every agent action shows its reasoning and lands in an audit log. You choose the level of control, team by team, and you can change your mind any time.
Approve-first
Every action is drafted and waits for your OK: the guest reply, the vendor dispatch, the rate change. This is where every operation starts.
Auto-pilot
When you trust a workflow, let the routine version run on its own. The judgment calls still come to you, and nothing fires silently.
Go deeper: how approve-first AI works in a property management company.
Who it’s for
One condo or ten thousand doors. Same engine.
The same command layer runs for an owner with one property, a manager with hundreds, and a group running several brands. Plans are simple monthly levels sized to your portfolio, with every rate published.
One property and up
Owners & hosts
Running your own home, or a handful of them, on OwnerRez? The Squad keeps guests answered, turnovers moving and reviews handled around the clock, then hands you a 90-second morning briefing instead of five open tabs.
See plan levelsDozens to hundreds of doors
Property managers
Your team sets the standard. The Squad gives them a second shift that never clocks out: every signal across every OwnerRez property triaged, routed and drafted for approval, 24 hours a day, 365 days a year.
See plan levelsMany managers, brands or systems
Groups & enterprise
Several management companies, or a mix of OwnerRez and other systems? One command layer rolls the whole portfolio into a single view, then drills into any company or property. Every stay makes every office smarter.
Partner with STR SquadIt never forgets. Lockbox rotations, owner preferences, the cleaner’s two-hour turn, the parking question every guest asks: the Squad keeps operating notes for every property and reads them before it acts. Staff turn over; the knowledge stays.
Smarts travel. Data stays home. When one team solves a problem, the lesson reaches every office’s drafts. Your guest and owner data stays in your account.
Getting started
Turning it on is a connection, not a migration.
- 1
Request a demo
Thirty minutes with our team. Tell us how you run OwnerRez today, and we will show you the Squad working an operation shaped like yours.
- 2
We connect it with you
Our team connects your OwnerRez calendar links, so booked and blocked nights and the turnovers they create land in the command layer. Deeper connections to OwnerRez and the tools around it are built with you as a design partner. Your OwnerRez setup keeps running exactly as it does today.
- 3
The Squad goes to work
Start in Approve-first, where every action waits for your OK. Widen it one workflow at a time, and flip routine work to Auto-pilot when you are ready.
Walk through it step by step: what turning on STR Squad looks like.
Questions
OwnerRez + STR Squad: frequently asked questions
Does STR Squad replace OwnerRez?
No. STR Squad works on top of OwnerRez, not in place of it. You keep your OwnerRez account, owner statements, triggers and direct-booking site exactly as they are. The Squad adds an AI command layer that works across your whole operation, including the pricing, cleaning, maintenance and review work that happens outside OwnerRez.
How does STR Squad work with OwnerRez?
STR Squad sits on top of OwnerRez as a command layer. During onboarding our team connects your OwnerRez calendar links, the calendar-link sync that works with any PMS, so booked and blocked nights and the turnovers they create land in the Squad. A calendar link carries dates only, so a deeper connection to OwnerRez and the channel, pricing and cleaning tools around it is built with you as a design partner. Nothing in your OwnerRez configuration changes.
Do I have to move my data out of OwnerRez?
No. Turning STR Squad on is a connection, not a migration. OwnerRez remains your system of record, and your STR Squad data stays exportable any day you want it.
Can I run STR Squad alongside Rezzy?
Yes. Keep Rezzy drafting guest replies and turning requests into tasks in OwnerRez. STR Squad works alongside it: 42 AI agents on 12 teams working across OwnerRez and the tools around it, including pricing, housekeeping, maintenance vendors, reviews, fraud screening and finance, with one orchestrator routing every signal and one audit log for every action.
Can I keep my OwnerRez owner statements and QuickBooks setup?
Yes. Keep them exactly as they are. The Squad’s Finance team works alongside them, rolling revenue, payouts and per-property performance into your morning briefing and flagging anything worth a second look before month end.
Is STR Squad only for large property managers?
No. The same command layer runs for an owner with one home on OwnerRez, a manager with hundreds of doors, and groups running several brands or systems. Plans are simple monthly levels sized to your portfolio, with every rate published. See plan levels.
Who approves what the AI does?
You do. Every operation starts in Approve-first, where each action is drafted and waits for your OK. Every action shows its reasoning and lands in an audit log, and you decide which routine workflows can run on Auto-pilot. How approve-first works.
Is STR Squad affiliated with OwnerRez?
No. STR Squad is an independent company, and OwnerRez is a trademark of its owner. We built the Squad to work alongside the systems operators already trust, OwnerRez included.
How do I get started?
Request a demo. It is a 30-minute walkthrough with our team on an operation shaped like yours, from one property to a multi-company portfolio. Request a demo.
Running something else?
The Squad sits on top of the PMS you run.
Related reading
- Why Your PMS & Tech Stack Vendors Matter More With STR Squad — Not Less
- Connect It, Keep Everything: What Turning On STR Squad Looks Like for a PMC
- Approve-First AI: How Property Management Companies Adopt STR Squad Without Losing Control
- One Door or Ten Thousand: How STR Squad Scales at Every Level
- After the Acquisition: An STR Squad for Every PMC, One Command Center for the Parent
See the Squad on top of OwnerRez.
Keep every tool you rely on. Add the cross-functional AI command layer that works across all of them.
OwnerRez is a trademark of its owner. STR Squad is an independent company and is not affiliated with, endorsed by or sponsored by OwnerRez. Descriptions of OwnerRez are based on its public website.