Disclaimer

Last Updated: July 28, 2026

This Disclaimer applies to everything STR Squad LLC (“Company,” “we,” “us,” or “our”) publishes or delivers — strsquad.com, the STR Squad platform and every module in it, automated messages and recommendations it generates, dashboards, reports, benchmarks, onboarding materials, help content, blog posts, and marketing materials (collectively, the “Content and Services”).

By accessing, subscribing to, or using any of it, you acknowledge and agree to everything below. This Disclaimer is incorporated into and forms part of our Terms of Service. If you do not agree, do not use the Content and Services.

1. An Operations Tool — Not Your Property Manager

STR Squad is software. We provide tooling that helps you run your short-term rental business — organizing listings, synchronizing calendars, drafting guest messages, surfacing pricing and performance signals, tracking maintenance, and reporting on your portfolio.

We are not your property manager, co-host, agent, broker, employee, or representative. We do not take custody of your properties, hold your funds, enter into agreements with your guests, or assume any operational or legal duty you owe to guests, owners, neighbors, lenders, insurers, or any authority. You remain the operator of your business, and every decision made through the platform is yours.

2. No Professional Advice

Nothing in the Content and Services constitutes, or may be relied upon as, legal, tax, accounting, financial, investment, insurance, or other regulated professional advice. We are not a law firm, an accounting firm, a tax preparer, a financial adviser, or a licensed professional services provider, and no professional-client relationship of any kind is created by your use of the platform.

This applies with particular force to our financial and tax features. Revenue summaries, expense categorizations, owner statements, reconciliations, and any tax-related report, export, or figure the platform produces are bookkeeping conveniences, not tax filings, tax advice, or audited financial statements. They may be incomplete or wrong for your circumstances. Before you file anything, distribute an owner statement, claim a deduction, or rely on a number for any regulated purpose, have it reviewed by a qualified accountant or tax professional in your jurisdiction. You are responsible for the accuracy of what you file.

3. No Guaranteed Results

We make no promises, guarantees, warranties, or representations of any kind about the results you will achieve. That includes — without limitation — occupancy, nightly rate, RevPAR, booking volume, direct-booking share, revenue, profit, review scores, response times, channel ranking or visibility, guest satisfaction, cost savings, or hours recovered.

Any examples, case studies, screenshots, benchmarks, calculators, or figures in our marketing are illustrations of what is possible, not what is typical, promised, or likely for you. Your results will vary — and may be zero. Outcomes in short-term rental depend on factors substantially or entirely outside our control and yours: your market and its seasonality, local supply and competition, your pricing and minimum stays, property condition and photography, guest mix, regulatory changes, macroeconomic and travel demand conditions, and the ranking and policy decisions of booking channels. Past results — ours, another host’s, or your own — do not guarantee future results.

4. AI-Assisted Output Requires Your Review

Substantial portions of the platform are powered by artificial intelligence, including large language models operated by third-party providers. AI-assisted features draft guest replies and review responses, summarize conversations and performance, triage maintenance reports, categorize transactions, propose pricing and upsell actions, and surface risk and anomaly signals for your attention.

AI output can be wrong. It can be confidently wrong. It can hallucinate facts, misread context, miss urgency, apply an outdated policy, mishandle a nuance in your listing or house rules, or produce a tone inappropriate to the situation. All AI-assisted output is provided “as is” and as a draft for your review.

You are the sender, the decision-maker, and the party responsible for anything the platform helps you produce. Where a feature can act automatically, you choose to enable it, you set its scope, and you accept responsibility for what it does within that scope. We strongly recommend human review before any message reaches a guest, any rate change goes live, any figure enters your books, and any dispatch commits your money. Automation is there to give you leverage over your workload — it is not a substitute for your judgment, and it does not transfer your responsibility to us.

5. Pricing Signals Are Not Financial Advice

Rate recommendations, demand and pacing signals, competitor set comparisons, and revenue projections are estimates generated from incomplete market data and modeling assumptions that may not hold. They are not financial advice, not a forecast you should budget against, and not a representation that any rate will be booked or that any projection will be met.

You set your own rates. Any rate the platform applies on your behalf is applied under settings you configured and can change or disable at any time, and you are responsible for reviewing them.

6. Regulatory Compliance Is Your Responsibility

Short-term rental is heavily and inconsistently regulated, and the rules change often. You alone are responsible for determining and meeting every legal requirement that applies to your properties and your business, including:

Short-term rental registration, permits, and license conditions
Zoning, occupancy limits, parking, and noise ordinances
Transient occupancy, lodging, sales, and tourist taxes — including registration, collection, and remittance
HOA, condominium, co-op, lease, and lender restrictions on short-term letting
Safety and habitability requirements — smoke and carbon monoxide alarms, egress, pool and spa rules
Insurance coverage adequate for short-term letting
Employment, contractor classification, and wage rules for anyone you engage
Privacy, recording, and surveillance-device laws that apply at your properties

Nothing the platform does — including any tax figure it calculates, any document it generates, or any checklist or reminder it surfaces — verifies your compliance or transfers responsibility for it to us. Where the platform helps you collect or track a tax, that is a bookkeeping aid; determining what you owe, to whom, and when remains yours. Consult qualified local counsel and a tax professional.

7. Guest Communications — You Are the Sender

Messages sent through the platform go out under your name and your business. You are the sender of record and are responsible for their content and their legality, whether you wrote them, edited a draft, or allowed one to send automatically.

That responsibility includes compliance with fair-housing and anti-discrimination law, consumer-protection and advertising rules, marketing and messaging-consent rules that govern email and SMS, the messaging policies of the channel the message travels over, and any recording or data-protection law that applies to the conversation. You are also responsible for the accuracy of what you tell guests — about availability, pricing, fees, amenities, access, and cancellation.

8. Third-Party Platforms and Connected Systems

STR Squad connects to services we do not own or control — booking channels including Airbnb and Vrbo, property management systems, pricing tools, cleaning and turnover platforms, smart locks and access-control hardware, payment processors, accounting software, and messaging providers.

We are not responsible for the actions, policies, pricing, availability, accuracy, algorithm or ranking changes, API changes or deprecations, outages, data loss, or account decisions — including suspensions and delistings — of any third party. A connection or reference is not an endorsement, and your relationship with any third party is solely between you and them, on their terms.

Synchronization depends on those systems behaving. Calendars, rates, availability, and messages can be delayed, rejected, or silently altered by an upstream service, which can result in a double booking, a stale rate, an unsent message, or a missed update. Do not treat any single system, including ours, as the sole authority on your availability or your money. Reconcile against the channel and your own records.

9. Vendors, Maintenance, and Turnover

Where the platform helps you track, schedule, dispatch, or rate cleaners, contractors, and other vendors, those vendors are independent third parties engaged by you. We do not employ, supervise, license, insure, background-check, or warrant any of them, and vendor scores or histories shown in the platform are records of activity, not endorsements or assessments of competence.

We are not responsible for a vendor’s work, conduct, no-shows, damage, pricing, or compliance. Verify licensing and insurance yourself, and hold your own agreements with the people who work on your properties.

10. Property Access and Safety-Critical Functions

Features that touch physical access — smart-lock codes, access instructions, arrival and departure automation — depend on hardware, connectivity, and third-party services that can fail. A code may not generate, deliver, or revoke when expected.

Never rely on the platform as the only means of guest access, and always keep a tested manual fallback and a way for a guest to reach a human. The platform is not a life-safety system, a security system, or an emergency service, and must never be relied on as one.

11. Pre-Launch, Pilot, and Evolving Features

STR Squad is in active development ahead of general availability, and some customers use it under pilot or early-access arrangements. Features may be added, changed, limited, or removed; interfaces and data models may change; and functionality offered during a pilot, preview, or beta is provided without any guarantee of availability, performance, data retention, or continuation into general release.

Marketing materials may describe capability at the level of the product roadmap. What is contractually available to you is what is enabled in your account under your plan, and nothing on this site is a commitment to deliver a particular feature on a particular date.

12. Accuracy, Errors, and Availability

We work to keep the platform and its content accurate, but we make no warranty that any of it is accurate, complete, current, uninterrupted, or error-free, and we are under no obligation to update it. Data may be delayed, incomplete, or wrong; benchmarks and market comparisons are estimates drawn from limited samples; and guidance that was sound when published may become obsolete as channels, regulations, and market conditions change.

You are responsible for maintaining your own records and backups of anything you cannot afford to lose. Export tooling is provided for exactly that purpose.

13. Who This Disclaimer Protects

Every protection, disclaimer, limitation, and release in this Disclaimer applies not only to STR Squad LLC but also to its owners, members, managers, officers, employees, contractors, freelancers, consultants, advisors, partners, affiliates, parent and subsidiary entities, brands operated by the Company, licensors, service providers, successors, and assigns, and anyone else working for or on behalf of the Company (together, the “Released Parties”).

14. No Warranties; Limitation of Liability; Release

The content and services are provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title, accuracy, uninterrupted or error-free operation, and non-infringement.

To the maximum extent permitted by law, the Released Parties shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including lost profits, lost revenue, lost bookings, double bookings, lost or corrupted data, lost goodwill, reputational or review-score harm, channel penalties, delistings or account suspensions, regulatory fines, property damage, business interruption, or the cost of substitute services — arising out of or relating to your use of or inability to use the content and services, even if advised of the possibility of such damages, and regardless of the theory of liability, whether contract, tort, negligence, strict liability, or otherwise.

If, notwithstanding the above, any Released Party is found liable, total aggregate liability for all claims shall not exceed the amount you actually paid us in the twelve months immediately preceding the event giving rise to the claim, or one hundred US dollars if you paid nothing.

To the fullest extent permitted by law, you release and forever discharge the Released Parties from any and all claims, demands, and damages of every kind arising out of or connected with your use of the Content and Services or the results — or lack of results — you experience. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages, so portions of the above may not apply to you; in those jurisdictions, liability is limited to the greatest extent permitted by law.

15. Indemnification

You agree to indemnify, defend, and hold harmless the Released Parties from and against any claims, liabilities, damages, losses, and expenses — including reasonable attorneys’ fees — arising out of or related to: (a) your use or misuse of the Content and Services; (b) your violation of this Disclaimer or our Terms of Service; (c) your violation of any law, regulation, tax obligation, or third-party platform policy; (d) content, messages, listings, or data you submit or send through the platform; (e) your dealings with your guests, property owners, vendors, or staff; or (f) the condition, operation, or letting of your properties.

16. Forward-Looking Statements

Statements about potential revenue, growth, savings, recovered capacity, return on investment, or market opportunity are forward-looking — expressions of opinion about what may be possible, not promises of performance. There is no assurance that any prior result, example, benchmark, or projection can or will be achieved by you. We cannot and do not guarantee that you will earn more, spend less, or reach any particular outcome, and you should not subscribe on the expectation of a specific result.

17. Relationship to Other Policies; Severability

This Disclaimer supplements, and is incorporated into, our Terms of Service, Privacy Policy, and Refund Policy. Where a signed agreement between us covers the same subject, that agreement controls.

If any provision of this Disclaimer is held unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect. We may update this Disclaimer at any time by posting a revised version with an updated date; continued use after changes constitutes acceptance.

18. Contact

Questions about this Disclaimer: legal@strsquad.com.