Hospitable + STR Squad · The cross-functional AI command layer
Keep Hospitable. Add the Squad.
STR Squad is the cross-functional AI command layer that sits on top of Hospitable. Hospitable keeps running your channels, automations and devices. The Squad puts 42 AI agents on 12 specialist teams to work across the whole operation around it: maintenance, reviews, pricing, finance, risk and the handoffs between them. It works for one property or thousands of doors.
A 30-minute walkthrough with our team, on an operation shaped like yours.
The short answer
Does STR Squad replace Hospitable?
No. STR Squad works on top of Hospitable, not in place of it. Your Hospitable automations, AI replies, smart devices and owner payouts keep running exactly as they do today. The Squad adds an AI command layer that works across your whole operation, including the work that happens in the tools and with the vendors around Hospitable.
- Keep Hospitable as your system of record
- 42 AI agents on 12 specialist teams
- One command surface for everything
Your system of record
What Hospitable does brilliantly
Hospitable is built around automation and trusted by hosts, co-hosts and property managers. It is a strong system of record, and the Squad is designed to make every part of it count for more.
Guest messaging automation
Scheduled messages, AI auto-replies and a unified inbox that keep guests answered across every channel.
Channel management
Airbnb, Vrbo, Booking.com, Agoda, Google Vacation Rentals and direct bookings, managed in one place.
Smart-device automation
Door locks and devices managed from the same account, with access that follows each booking.
Tasks that follow bookings
A task manager that assigns cleaning and other work automatically as reservations come in.
Owner statements and payouts
Automated owner statements and payouts for managers who run homes on behalf of owners.
An open platform
A public API, a partner program and integrations with pricing tools like PriceLabs and Wheelhouse.
Already using Hospitable’s AI? Keep it.
Hospitable’s AI replies to guests and answers questions about your portfolio. Keep it running. The Squad works alongside it, across Hospitable and every tool and vendor around it, with twelve specialist teams, a shared memory of how each property runs, and one command orchestrator deciding which signal goes where.
How it fits
A layer on top of Hospitable, working across everything around it.
Hospitable runs the reservation. The work that lands on you moves between people and tools: the guest thread, the cleaner’s photo, the vendor’s quote, the rate worth a second look. The Squad works across all of it.
- You getOne operation you can see and runEvery property, every signal, one command surface.
- We addSTR Squad42 AI agents · 12 specialist teams · one command orchestrator
- You already haveHospitablePlus the pricing tool, cleaners, vendors and devices around it. Everything stays where it is, and the Squad starts from your calendar link.
No changeover. Hospitable keeps running exactly as it does today. Nothing to rip out, no switchover, no operations paused. Whatever you run, we meet your stack where it is: calendar-link sync that works with any PMS, and deeper connections built one PMS at a time, with you as a design partner.
What the Squad adds
One command center. A specialist for everything.
Hospitable holds the record. The Squad works the signals: every guest message, booking change, cleaner update, review and payout goes to one command orchestrator, which routes it to the team built for it. Every team is itself a crew of specialist agents.
- Guest Messaging
- Maintenance
- Finance
- Pricing
- Benchmark
- Fraud & Risk
- Alerts
- Upsell
- Reviews
- Housekeeping
- Calendar
- Bookings
Guest Messaging
Reads each thread against the property’s own house rules and drafts the reply in your brand voice for your OK, alongside the automations you already run.
Housekeeping
Watches every turnover against the calendar, flags the ones at risk when a booking moves, and keeps your cleaner in the loop.
Maintenance
Triages the issue, matches a vendor, estimates the cost and schedules the fix, with your OK at the step that spends money.
Reviews
Collects reviews from every channel, drafts the response, and spots the pattern worth fixing before the next stay.
Pricing
Reads your PriceLabs or Beyond rates next to the calendar and flags the nights that look out of step with the market.
Finance
Rolls revenue, payouts and per-property performance up from your reservations into one view, and flags anything worth a second look.
Upsell
Offers early check-in, late checkout and extras at the moment a guest is most likely to say yes.
Alerts
Grades every incident from Critical to Info and routes it to whoever owns it. What doesn’t need you never reaches you.
Every module, one by one: see all STR Squad features.
Cross-functional, in practice
A Friday on Hospitable, with the Squad on top
Illustrative example
Here is what cross-functional looks like on a Friday for a host running five homes on Hospitable, with a full weekend ahead.
- 6:55 AMMorning BriefingYour day in 90 seconds: four arrivals tonight, one booking flagged for a closer look, and a cleaner who has not confirmed the 11 AM turn.
- 8:30 AMFraud & RiskThe flagged booking comes with its reasoning laid out, so you can ask the guest a question before you decide.
- 9:10 AMAlertsThe unconfirmed 11 AM turn is graded urgent and routed to you with time to line up a backup, hours before the next guest arrives.
- 12:40 PMMaintenanceA guest reports the hot tub is not heating. Maintenance triages it, matches your pool and spa vendor, and holds the dispatch for your OK.
- 3:15 PMPricingSunday night looks priced above the nights around it. The Squad flags it next to the calendar; your pricing tool stays in charge of the number.
- 8:05 PMReviewsLast weekend’s review praises the coffee setup. The response is drafted, and the detail is added to that home’s operating notes for future guest replies.
Through all of it, Hospitable keeps doing what it does best: the messages it already automates, the access it already manages and the bookings it already syncs. The Squad works the space between them, so nothing falls through.
Glass-box AI
It does the work. You keep the controls.
Every agent action shows its reasoning and lands in an audit log. You choose the level of control, team by team, and you can change your mind any time.
Approve-first
Every action is drafted and waits for your OK: the guest reply, the vendor dispatch, the rate change. This is where every operation starts.
Auto-pilot
When you trust a workflow, let the routine version run on its own. The judgment calls still come to you, and nothing fires silently.
Go deeper: how approve-first AI works in a property management company.
Who it’s for
One condo or ten thousand doors. Same engine.
The same command layer runs for an owner with one property, a manager with hundreds, and a group running several brands. Plans are simple monthly levels sized to your portfolio, with every rate published.
One property and up
Owners & hosts
Running your own home, or a handful of them, on Hospitable? The Squad keeps guests answered, turnovers moving and reviews handled around the clock, then hands you a 90-second morning briefing instead of five open tabs.
See plan levelsDozens to hundreds of doors
Property managers
Your team sets the standard. The Squad gives them a second shift that never clocks out: every signal across every Hospitable property triaged, routed and drafted for approval, 24 hours a day, 365 days a year.
See plan levelsMany managers, brands or systems
Groups & enterprise
Several management companies, or a mix of Hospitable and other systems? One command layer rolls the whole portfolio into a single view, then drills into any company or property. Every stay makes every office smarter.
Partner with STR SquadIt never forgets. Lockbox rotations, owner preferences, the cleaner’s two-hour turn, the parking question every guest asks: the Squad keeps operating notes for every property and reads them before it acts. Staff turn over; the knowledge stays.
Smarts travel. Data stays home. When one team solves a problem, the lesson reaches every office’s drafts. Your guest and owner data stays in your account.
Getting started
Turning it on is a connection, not a migration.
- 1
Request a demo
Thirty minutes with our team. Tell us how you run Hospitable today, and we will show you the Squad working an operation shaped like yours.
- 2
We connect it with you
Our team connects your Hospitable calendar links, so booked and blocked nights and the turnovers they create land in the command layer. Deeper connections to Hospitable and the tools around it are built with you as a design partner. Your Hospitable setup keeps running exactly as it does today.
- 3
The Squad goes to work
Start in Approve-first, where every action waits for your OK. Widen it one workflow at a time, and flip routine work to Auto-pilot when you are ready.
Walk through it step by step: what turning on STR Squad looks like.
Questions
Hospitable + STR Squad: frequently asked questions
Does STR Squad replace Hospitable?
No. STR Squad works on top of Hospitable, not in place of it. Your Hospitable automations, AI replies, smart devices and owner payouts keep running exactly as they do today. The Squad adds an AI command layer that works across your whole operation, including the work that happens in the tools and with the vendors around Hospitable.
How does STR Squad work with Hospitable?
STR Squad sits on top of Hospitable as a command layer. During onboarding our team connects your Hospitable calendar links, the calendar-link sync that works with any PMS, and can bring in your Hospitable data export so your booking history is there from day one. A calendar link carries dates only, so a deeper, ongoing connection to Hospitable is built with you as a design partner. Nothing in your Hospitable setup changes.
Hospitable already automates my guest messages. What does the Squad add?
Keep those automations and the tasks Hospitable assigns. The Squad works the signals around them: Maintenance triaging issues and matching vendors, Housekeeping flagging a turnover at risk when a booking moves, Reviews drafting responses and spotting patterns, Pricing flagging nights that look out of market, Fraud & Risk screening bookings, and Finance rolling it all up, with one orchestrator routing every signal to the right team.
Do I have to change how my smart locks and devices work?
No. Keep your devices exactly where they are today. The Squad works alongside them, and your lock and access notes live in each property’s operating notes, which every agent reads before it acts.
Is STR Squad only for large property managers?
No. The same command layer runs for a host with one home on Hospitable, a manager with hundreds of doors, and groups running several brands or systems. Plans are simple monthly levels sized to your portfolio, with every rate published. See plan levels.
Who approves what the AI does?
You do. Every operation starts in Approve-first, where each action is drafted and waits for your OK. Every action shows its reasoning and lands in an audit log, and you decide which routine workflows can run on Auto-pilot. How approve-first works.
Is STR Squad affiliated with Hospitable?
No. STR Squad is an independent company, and Hospitable is a trademark of its owner. We built the Squad to work alongside the systems operators already trust, Hospitable included.
How do I get started?
Request a demo. It is a 30-minute walkthrough with our team on an operation shaped like yours, from one property to a multi-company portfolio. Request a demo.
Running something else?
The Squad sits on top of the PMS you run.
Related reading
- Why Your PMS & Tech Stack Vendors Matter More With STR Squad — Not Less
- Connect It, Keep Everything: What Turning On STR Squad Looks Like for a PMC
- Approve-First AI: How Property Management Companies Adopt STR Squad Without Losing Control
- One Door or Ten Thousand: How STR Squad Scales at Every Level
- After the Acquisition: An STR Squad for Every PMC, One Command Center for the Parent
See the Squad on top of Hospitable.
Keep every tool you rely on. Add the cross-functional AI command layer that works across all of them.
Hospitable is a trademark of its owner. STR Squad is an independent company and is not affiliated with, endorsed by or sponsored by Hospitable. Descriptions of Hospitable are based on its public website.